Car Hire in Antilles

Easy; flexible There was an issue with a rental mixup. Solved in 5 min but wished it had been avoided

Obtained the vehicle and It wasn’t cleaned. There were roaches in the car, sand on the floor and just dirty

Everything was fine except when we went to drop off the car. I had reserved it until 4pm, she said we were supposed to return it at 12mn, and was mean about it. When the bill came I was correct. I had paid for what was reserved.

Fast service,but it took awhile to get the car ready

It’s a local car which is perfect for driving on an island. It looked like every other car in a parking lot which I like. I don’t like having a flashy car that stands out. This one blended in perfectly. The pick up and drop off was excellent and expedient. It was excellent value for the price.

They were quick to check in and out. Car was new with under 5000 miles and clean. They did charge a daily fee for tolls which was really not needed.

Excelente servicio y rápido.

This place has done better.

Excellent, Edwin eagerly and thoroughly filled the rental contract of the vehicle, explaining all options. Was then politely greeted by Gabriel at the end of the rental, making sure my rental was to our satisfaction.

No problems everything good

Agent was not honest she lied and push insurance $165 extra. Will never go back to dolar from sju (Calle Los Angeles)

I like the that person at the counter did not try to upsale everything.

Four months prior to our arrival in Kingston, I made a reservation through Hertz for a van for my wife's parents and our family of 4. The reservation was confirmed and everything looked good. Shortly before our flight left for Kingston I called to confirm everything was set, and was told that while they had my confirmed reservation that they would not have a vehicle for us. I told them my flight was about to depart and that I needed a vehicle for 6 people (plus bags). They said the biggest care I could rent was a Rav4, which only has seating for 5 people. I said that if they didn't have a suitable van/SUV that I would appreciate them locating a vehicle from another agency. I then made a reservation through Ace Rentals in Kingston airport before our flight departed after learning Hertz was not going to have the van we'd rented, but when I called Ace to confirm if they would have a van (since my Hertz confirmation was meaningless I wanted to avoid similar situation with Ace) they also said they were not sure if they would have a van when we got there. When we landed in Kingston, I went to the Hertz office and spent 20 minutes with Hertz telling me they'd asked around and that no other rental companies had vans or suitable SUVs that could accommodate our group of 6. They said I would need to rent two cars from them and said they could not offer any discount despite them screwing up my confirmed reservation. I went to Ace Rentals (Island Rentals) next door to see if they might be able to deliver on the van reservation I'd made that afternoon and was surprised they said it would be no problem and that they had a van I could rent. When I got to the rental lot I saw they actually had multiple vans available. Hertz gets an absolute F for not honoring my confirmed van reservation, for lying about asking around to get me a van, and then trying to get me to rent two cars. Have never had such a bad Customer experience. Avoid Kingston airport Hertz car rental at all costs and I am inclined to avoid Hertz in the US and other countries based on this incredibly poor experience.

The first rental I was given was a hot mess. At one point the key stopped working and the car shut off in the middle of dangerous roads. I had to call for assistance which took forever so I had to walk and get necessities to fix the car. As a female, i was surrounded by many people while walking and even trying to fix my car. By the time road side assistance called back, i already started the car and broken a nail. Over the next day, the car was still having problems and not starting which was fustrating. I finally decided to drive ALL THE way back to the airport for a different car. The service was decent but the hassle was not worth it. I spend money for good rentals not unreliable ones. Will never rent from here again!

No communication at all. Tried calling all day to extend the return period and the never picked up. I called over 100 times..

Took too long to pick up, do paperwork and the same for the drop,off. Car rattled continuously and battery connection was loose, leading to car not starting.

I brought a valid car collision and anti theft insurance valid in Dominican Republic. The employee from Thrifty told me that I had to buy extra insurance from then and he didn’t give me the car. That employee was very rude and unhelpful. At the airport, the other rental car employees told us that that was a very common practice from thrifty and their personnel, because that’s how they make their commissions. PLEASE!!! Do not rent from this people!!!

No cars available to rent when I arrived in Santo Domngo! Will never rent from them!

Arrived at counter to pickup my car, only they ran out of the car I reserved. They offered me a large suv that was 2.5 times more expensive or a subcompact that wouldn’t hold our passengers/luggage. Ended up leaving without a car after 75 minutes at the counter. Cabs ended up costing me much more than what I reserved.

GPS isn't provided. A detailed map would even help. The staff was very friendly and helpful. Easy drop off and shuttle to the airport.

This was my worst car rental service.

Cost of car was inaccurate. I had to pay way more then expected, and I had to place a large hold on my card.

We got there after booking a reservation and they didn't even have any vehicles for us and said there was nothing they could do. 40 min walk, all for nothing. Worst rental car business I've ever been to.

No office inside the airport. No signage. No shuttle pickup. And that’s just for starters. Wrong car the first try, had to come BACK to the airport the next morning for my reserved car. Long wait time., overall subpar experience.