We are both drs and came to Miami for a medical conference. As soon as we got to the advantage counter representative advised us that kayak doesn’t know and doesn’t run our rentals. He was referring to free miles. Immediately he said that there are some miles are free the rest is 40-50 cents per mile. This was just a beginning. Than he requested utility bills. We don’t carry bills with us nor was this requirement on kayak website. We stood there for an hour and half trying to call different companies to get the copy. Internet service was lousy, reception was horrible. After an hour and half I received an email from Atlantic Broad Band, that was no good as per the manager she was looking for something else. My wife was on the phone with another company to try receive one more receipt but female manager said that mortgage is not acceptable. At that point, mind you an 1.5 hours later we understand that this company are crooks, I did raise my voice and I did say that I will call cops to straighten this situation. Luckily this is airport and we walked into the next door rental, without the reservation we were able with two items driver’s license and credit card to leave with a car with in minutes. NEVER AGAIN willl we come back to this lousy service crooked company. We are using kayak services for years, you don’t need to be associated with this type of reputation company. If anything they need to be shot down immediately. Thank you for the opportunity to vent