Van Hire in Los Angeles, California

After an unpleasant experience at a competing rental company m, our experience through Sixt was a breeze. We were helped by Steven who went above and beyond. If even half the company has the same work ethic as him, I’d recommend them In a heartbeat.

Perfect

Our customer service agent in Los Angeles was extremely helpful and patient. He really made me feel like I made the right choice in my rental.

Long wait for pickup, and the worse part was they require to see proof of insurance online instead of my proof of insurance on paper. There security is $1000, which is unusually high. I got an email the day of arrival saying they recommend I walk to their office or shuttle will take at least 30 min. Overall, it’s clear they do not take service into consideration.

Except for a fairly long line at pickup, the rest of the experience was seamless. Such a well-organized process! Wonderful car. Thx!

The wait to get a car was 2.5 hours. As I’m in line, I can hear the representatives & how kindly they treat the other clients. When I got to the counter with my reservation that had unlimited miles, they discriminated against me and told me the car was for 150 miles only and I would have to pay 50 cents per miles after that. The funny thing is, they never asked for my ID, they never asked to see my reservation, they never asked where I was headed, they never asked for my flight information like they did everyone else. They decided that I wasn’t fit to drive their rental car. To give more context, I had on a t-shirt & shorts because it was hot outside. I also wear a mask when traveling due to the overexposure to people and germs. I am in my 30s but most people think I’m in my 20s. I am a doctor and I have my own business. I was traveling for the holiday weekend because my aunt passed away and I missed my last hospital visit because I couldn’t get to my destination because of the older gentleman at the counter decided to treat me less than human. I’m currently grieving but I have reached out to my lawyer to see what can be done about this situation because I lost a lot this day that I can never get back. I hope the people who work the front counter at the LAX location find peace because I did not ask for any special accommodation, I was never rude nor did I argue with anyone like other customers who still received a car unlike me. I just would like to be treated like everyone else.

Car had a lot of damage and was really dirty when they gave it to me but they cleaned itbup

Absolutely terrible systems in place. Waited over 3 hours for our rental. Will never rent from Avis again

Had to pay per miles with no notice

Very long line due to shortage of staff it took me 2 hours to get the car

I had to do a last minute reservation here after having a nightmare experience with another company - Hertz really won me over as a customer and most of it has to do with their all-star employee, Ahmed! He made sure to list all the rental options and add-ons (typical rental agent stuff) but was not pushy at all and was very transparent with answering all the questions I had regarding some add-ons. Ahmed mentioned possible upgrades to my reservation which I declined, the CDW insurance - which I declined and he did not get pushy or upset about it, just made sure my credit card had the rental coverage and then made sure I had personal injury insurance which is required in CA which I did have since I have my own car insurance. The car was a 2023 Hyundai which was very nice (unfortunately the light interior (rear seat) was already stained by a previous renter but apart from that I was VERY HAPPY!

Booked for pickup at LAX but the reservation somehow showed another location and for only one of the two days I prepaid for. The counter agent offered a smaller car for triple the prepaid price. I had to cancel the bait and switch

They took forever!!!! I have never booked with them because of the line I see everytime I get into LA but I just happened to land at 1am and thought it wouldn't be busy but we had to wait 2 hours for a car... ridiculous.

I recently picked up my car and had a terrible customer service experience. The receptionist didn't acknowledge me, didn’t give me any information and the attendants at the exit gate were rude and dismissive. They refused to document existing scratches on the car and told me to take pictures instead. Overall, the lack of politeness and poor service left a lot to be desired. This was in LA location, the drop off in San Diego was fine and fast.

When I went pick up the car the Avis doesn’t have the car and I cancelled

Stood in line for 1.5 hours to pick up the car. Car was dirty and dented, and they made it a bit of a hassle to get the dents registered (glad I did, because it was the first thing they started writing up when I returned it).

When I made the rental online from Kayak, my receipt clearly stated that the total charges for the rental would be ~$600CAD and I had also purchased insurance through Allianz for an additional $75. When I went to pick up the rental I was charged an additional $506.00USD in other fees and more insurance (apparently the insurance that was rented through Kayak was not comprehensive as stated on the website.) I was informed that I would be reimbursed $200USD when the rental car was returned. To my dismay, when I returned the rental I was charged AGAIN an additonal $506USD plus another $100USD “cleaning fee”. Completely unsatisfied and I will be contacting my credit card company to dispute these repeat charges.

Thank you next time Alamo rental 🚗

Dejligt at dollar ikke prøvet at sælge os en masse ex forskring og større bil han var nem og hjælp som

Waited two hours in line to pick up the car at LAX. This is not acceptable. I then found out on return of the car at SFO that the staff member who attended to me at LAX had sold me false information about the toll pass. Tried to speak to someone at dollar about this at SFO but was told to send customer service an email. Just very poor service with dollar. My first time and most likely last time renting with them.

Zero costumer service

Wonderful experience. And the enterprise employee named Terrill Jones went above and beyond for excellent customer service.

They canceled on us twice

The car had less than 1/4 of fuel and the key had almost no battery. I tried to use the alternative physical key and it didn't work. The brakes were a bit noisy.