Van Hire in New York, New York State

Very efficient and fast. Great staff.

Better maintained car

Friendly and quick service. No delays.

I arrived about an hour earlier than my scheduled pick up time and the car I had reserved was not on-site. I was offered an upgraded vehicle for same price but had to pay for an extra day (for 1hr)-then proceeded to wait for 30 min for the staff to give me the keys to the vehicle that was easily seen in the parking lot. They did not tell me what the daily rate would be, nor did it show up on the small screen and I signed the rental agreement thinking it was an amended rental agreement to include my other reservation. I was very surprised to see later in the email the entire rental agreement that was for only one day and the cost was almost the same as for my initial multi day reservation. I had a similar issue at another Sixt rental location in Phoenix AZ in which there were additional fees that were added but I didn’t see them on the small screen. I think it would be helpful if they had full screens where we could see all the sections we are signing off on and then the list of charges with the total.

This rental facility has to be one of the worst in the country for being at a major airport. Pick up and drop off we’re terrible. Cars everywhere. Too hard to differentiate between Sixt and the other companies. Signs wrong. Horrible. Felt bad for the staff because the facility is terrible for them to do their job.

They charged me one more day . I dropped the car at 7 PM , and they charged me until the next day. Terrible

The representative at the counter was helpful but the manager put us in a $53 car when I had paid $69. All he had left was a cheaper electric car and didn't adjust the rate. I thought I was agreeing to a "manager's special" but it was actually a "manager's choice". He made a CHOICE to put me in a lower priced car at a higher price. It was only a two day rental so I only overpaid by $32. The other issue was that I was making a one way, 900 mile road trip and stopping every 200 miles and spending an hour recharging an electric car was unacceptable.

Apple Card fiasco. Why take as form of payment if card can’t be validated at pickup?!

Showed up an hour late due to airplane. Didn't have my car. Wanted me to wait 2 hours for car, or upgrade at $75.

Awful experience entirely. Company closed the pickup location and had to pickup at another location far away in traffic, so was delayed by an hour and late for work. The return was even worse, since I called to confirm that the location closer to my home would be open, I got there and they were closed again during normal business hours. Now I had to drive down to the other Budget location, again in traffic and lost another hour of time, because they were so slow to return the car when I got there with 11 people in line waiting with 1 person at the counter. Then, they tried to charge me for an extra day, because I was a few minutes late, even though they had delayed me on the pickup time and the return. Totally unacceptable and lacking any knowledge at all of what customer service is. This is totally unprofessional and as a shareholder, it is completely alarming.

Very very busy office so had to wait an hour after a long flight to even be served. The lady in charge was quite rude and didn’t help the situation. Overall bad customer experience in picking the car up.

very friendly and efficient customer service, and the car was really good quality and in good condition. couldn’t fault them if i wanted to

We reserved a car more than a month before our trip. When we arrived to pickup the car we went through the traditional paperwork. After a while we noticed many people waiting for their car. So I went to the counter to enquirer about my car only to find out that they did not have any cars available. We waited two hours for a car to be available. We got in the car and drove to the gate only to find out that the car couldn't be released due to mechanical issues. Again we waited for another car. The car we got had bald tires on it which I found out after inspecting the car the next morning.

They do not have a car for me in JFK airport. I needed to left the airport and take a subway and bus for my destiny.

You let me rent a car that wasn’t there. I left my hotel and paid for insurance on the rental and got nothing.

I waited 40 minutes for the van pickup at the airport to the dollar rental facility. Show up at the facility and only 1 person behind the counter and over 40 people in line. Waited over 3 hours to pick up the rental car. After customers started Getting upset the manager came out said he is looking for cars. Everyone lost their patience, the manager then said he can’t help behind the desk. Everyone was yelling and upset that he was not helping resolve the situation. Finally got a car over 4 hours later. The worst experience I have ever had

I can safely say I will never attempt to rent from Dollar again. In the midst of our calamity with a cancelled flight and lost luggage at JFK International Airport after traveling 3000 miles, Dollar failed miserably by allowing us to schedule a car rental on line. After feeling the relief of that rental transaction we come to find out upon arriving at the Dollar rental desk that not only your folks didn’t have any one-way rentals but didn’t have any rentals for us at all. Talk about the left hand not talking to the right hand. Additionally, your customer service rep was condescending with no sympathy for our plight. The rental was placed through Hotwire.

Dollar could not deliver the car i paid for in advance. Moreover they did not offer a solution other than wait a call from them. i had to pick up a car which i did not intend to.

The staff are very helpful from pick-up to drop-off

Great customer service. Everyone I interacted with was kind, competent, and professional.

We received the truck we wanted. Everything was great.

The representative I met in the morning was so nice and friendly. She wanted to get me out of there quick so she gave me an upgrade. Everyone at this enterprise has a great work ethic and sense of urgency helping out their customers. Will definitely go back.

Customer service was excellent, Bryan was professional and help me with a good car.

Our experience was terrible. We booked online, and when we arrived we were told that their was no car available. No excuse, no alternative proposed nothing and left us at 10pm with no option than to take an hotel room at our costs and find by ourselves a different option. Disaster.