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JW Marriott Hotel Surabaya

5-star Hotel with Outdoor pool

5 stars

Jalan Embong Malang 85-89, Surabaya 60261

+62 315 458 888
9.0
Wonderful

based on 1,096 reviews

€77
Rate

per night

Room Type
Provider
Nightly total
Deluxe room
King room
€143
Executive room
€237
Voted the Winner of Europe's Best Travel App 2023

About JW Marriott Hotel Surabaya, Surabaya

Cleanliness
9.2
Comfort
9.2
Location
9.4
Services
9.1
Staff
9.5
Value for money
8.9
Recently refurbished, JW Marriott Hotel Surabaya offers elegant 5-star accommodation in Surabaya. It also provides a Jacuzzi, an outdoor pool and a free shuttle service. Guests can enjoy a range of massage treatments and beauty therapy at the in-house day spa, JW Marriott Health Club. Guests have access to express check-in/check-out, 24-hour reception and a meeting room. It also offers a sauna, 24-hour room service and a shop where travel essentials can be purchased. Rooms at JW Marriott Hotel Surabaya offer a flat-screen TV, slippers and a mini bar. They have a private bathroom with a bathtub, a hair dryer and bathrobes. The hotel's on-site restaurant, The Pavilion International Restaurant, is a popular spot to enjoy a meal. Guests can relax with a drink on the bar's terrace. JW Marriott Hotel Surabaya provides on-site parking and is within easy driving distance of the Ampel Mosque and Surabaya Town Square. Pasar Turi Train Station and Gubeng Station are within a half-an-hour walk.

JW Marriott Hotel Surabaya photos


Property safety measures

Heightened sanitation

Daily cleaning, increased availability of sanitation products.

Social distancing measures

Lobbies with safe social distancing.

Streamlined check-in and check-out.

Minimal contact with hotel personnel and other guests.


Rooms

Thu 21/11
Fri 22/11
Executive room
bed type unknown
bed type unknown
bed type unknown
Deluxe room
bed type unknown
1 king bed
1 king bed
King room
bed type unknown
1 king bed
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.

Hotel Amenities & Facilities

  • Outdoor pool
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Valet parking
  • Free parking

General

  • Executive lounge access
  • Family rooms
  • Garden view
  • Interconnected room(s) available
  • Mountain view
  • Pool view
  • Storage available
  • Quiet street view
  • Seating area
  • Slippers
  • Sofa
  • Soundproof rooms
  • Soundproofing
  • Telephone
  • Carpeted
  • City view

Services and conveniences

  • ATM on-site
  • Business centre
  • Car hire
  • Wake-up service
  • Concierge service
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Room service
  • Key card access
  • Express check-out
  • Private check-in/check-out
  • 24-hour front desk
  • Safety deposit box
  • Bottle of water

Basics

  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Shampoo
  • Adapter
  • Body soap
  • Dustbins
  • Conditioner

Accessibility and suitability

  • Lowered sink
  • Non-feather pillow
  • Pets not allowed
  • Designated smoking area
  • Private entrance
  • Non-smoking rooms available
  • Disabled access
  • Roll-in shower
  • Lift
  • Accessible by lift
  • Adapted bath
  • Upper floors accessible by lift

Bathroom

  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Shower cap
  • Additional toilet
  • Bathtub
  • Bidet
  • Toilet
  • Toilet paper
  • Toothbrush
  • Walk-in shower

Kitchen

  • Electric kettle
  • Kitchen
  • Dishwasher
  • Microwave
  • Tea/coffee maker
  • Kettle
  • Refrigerator
  • Coffee machine
  • Dining area

Dining

  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Snack bar
  • Breakfast in the room
  • Dining table

Pool and spa

  • Spa
  • Hot tub
  • Outdoor pool
  • Pool towels
  • Pool with a view
  • Massage
  • Sauna

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Trouser press
  • Iron and ironing board
  • Tumble dryer
  • Drying rack for clothing

Family friendly

  • Babysitting or child care
  • Cribs available
  • Child pool
  • Kids meals
  • Kid-friendly buffet
  • Kids' club
  • Children's high chair

Bedroom

  • Extra-long beds (> 2 metres)
  • Feather pillow
  • Socket near the bed
  • Alarm clock
  • Cleaning products
  • Wardrobe or closet

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Private parking
  • Shuttle service (free)
  • Valet parking

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • Shared lounge/TV area
  • TV

Things to do

  • Gift shop
  • Evening entertainment
  • Beauty salon
  • Night club

Outdoor

  • Garden
  • Terrace/Patio
  • Grill

Workspace

  • Fax/photocopying
  • Desk

Health and safety

  • Daily housekeeping
  • Safe

Fitness

  • Aerobics
  • Fitness centre

Reviews

9.0
WonderfulBased on 1,096 verified guest reviews

Pros +
  • Comfy bed and delicate toilet. (in 9 reviews)
  • Gym sauna and jacuzzi are great (in 2 reviews)
  • "The facilities were excellent, and we enjoyed great food in the Executive Lounge." (in 4 reviews)
Cons -
  • Just that I was not able to turn of the AC. (in 1 review)
  • "Surprisingly terrible service attitude of hotel's staffs at front desk, I served them" (in 20 reviews)
  • nothing i didn't like (in 4 reviews)


JW Marriott Hotel Surabaya room booking info

Check in/Check out

Check in anytime after 14:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.


Frequently asked questions

  • How far is JW Marriott Hotel Surabaya from Surabaya Juanda?

    JW Marriott Hotel Surabaya is 14.4 km away from Surabaya Juanda. You can typically expect your drive time from JW Marriott Hotel Surabaya to Surabaya Juanda to be 26min. It might be worth looking up traffic trends near your hotel if you are worried about saving time.

  • What is the best way to get to JW Marriott Hotel Surabaya from Surabaya Juanda?

    A very popular option for travellers staying at JW Marriott Hotel Surabaya would be to take a taxi or ridesharing service from Surabaya Juanda directly to the hotel.

  • Are there food options at JW Marriott Hotel Surabaya?

    JW Marriott Hotel Surabaya does have a restaurant on site that guests and non-guests can use. Ask the front desk for kitchen hours or call JW Marriott Hotel Surabaya at +62 315 458 888. If you are staying at JW Marriott Hotel Surabaya, you are more than welcome to order food through the hotel’s room service menu.

  • Does JW Marriott Hotel Surabaya have a pool?

    JW Marriott Hotel Surabaya does have a pool on site that hotel guests may use. Be advised that hotels typically have rules associated with pool usage. momondo would advise you to check with the front desk before taking a swim.

  • What is the phone number for JW Marriott Hotel Surabaya?

    For questions regarding the hotel or your stay at JW Marriott Hotel Surabaya, call +62 315 458 888.

  • Does JW Marriott Hotel Surabaya have Wi-Fi available?

    Yes, JW Marriott Hotel Surabaya has Wi-Fi available to hotel guests.

  • Is there a gym or fitness centre available to guests at JW Marriott Hotel Surabaya?

    Yes, there is a gym available to guests of JW Marriott Hotel Surabaya. For gym hours, it is best to ask the front desk clerk during check-in.

  • What time is check-out for JW Marriott Hotel Surabaya?

    For JW Marriott Hotel Surabaya, the required check-out time is 12:00. Check-in may be available from 14:00. Any special requests should be made with the concierge.

  • How much is a room at JW Marriott Hotel Surabaya?

    The average price for a night at JW Marriott Hotel Surabaya found recently is €119 and can go as low as €94/night. Please note that rates may be impacted by travel dates, room type, and availability. To see current deals, enter your dates in the form above.

  • Is there laundry service in JW Marriott Hotel Surabaya?

    Yes, there is. Reach out to JW Marriott Hotel Surabaya, Surabaya for more details on all available laundry services. Need to straighten out your clothes? The accommodation features an ironing board and an iron.

  • How many operators does momondo search for hotels in Surabaya?

  • When did momondo last update prices for hotels in Surabaya?

    Prices for hotels in Surabaya were last updated today.


Places of interest near JW Marriott Hotel Surabaya

Attractions in Surabaya, Indonesia curated by momondo

JW Marriott Hotel Surabaya location: Jalan Embong Malang 85-89, Surabaya 60261

Top landmarks

BG Junction0.5 km
Tunjungan Plaza0.7 km
Joko Dolog Statue1.0 km
Sharp Bamboo Monument1.3 km
Surabaya Plaza Shopping Mall1.6 km
Cheng Hoo Mosque1.6 km
Heroic Monument1.6 km
Monumen Kapal Selam1.8 km

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